1. Refund Eligibility
Refund requests may be considered if submitted within the applicable review window following purchase, especially where the service could not be accessed as described, technical issues prevented reasonable use, or the request otherwise qualifies under the billing terms presented at checkout.
2. How to Request a Refund
To request a refund, contact customer support with your order details, the email address used for purchase, and a brief explanation of the issue. Providing complete information helps us review your request more quickly.
3. Review Process
Each request is reviewed individually. We may verify account status, purchase date, access history, billing details, and relevant support communications before determining whether a refund, partial refund, or alternative resolution is appropriate.
4. Processing Time
If a refund is approved, processing time may vary depending on your payment provider or card issuer. In many cases, approved refunds appear within 5 to 10 business days, though some institutions may take longer.
5. Non-Refundable Situations
Refunds may be denied in circumstances including, but not limited to, abusive usage, repeated refund abuse, failure to comply with applicable laws or account terms, or where the service was materially delivered as purchased and no qualifying issue is identified.
6. Contact Us
Proton Media LLC
6601 Park of Commerce Boulevard
Boca Raton, Florida, 33047
Email: protonmedia244@gmail.com